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Shipping Policy

Dec 25 Delivery

Orders placed after Dec 20 4:00 PM CST in US and Canada are not likely to arrive in time by Dec 25.

Dec 25 Delivery Delay Refund Eligibility

Any order will be eligible for a 100% refund without requiring the kits be returned if…

  • The order was received before Dec 18 10:30 PM CST in US and Canada (Excluding Hawaii and Alaska) and before Dec 17 11:00 AM CST in UK and Europe
  • The order has an Estimated Delivery before Dec 25, 2023
  • The order hasn’t changed after the original order is submitted (we cannot guarantee delivery once changes are made)
  • The order hasn’t experienced a carrier reported weather delay (we cannot guarantee what the weather will do)
  • The order hasn’t been indicated as delivered by the carrier before Dec 25 12:00 AM CST (we cannot guarantee what happens once the order is delivered)
  • The order hasn’t been replaced with a replacement order that shows as delivered by the carrier before Dec 25 12:00 AM CST (replacement orders count as meeting this guarantee)

Note: The Estimated Delivery above is the maximum value of the date range that is shown on both checkout (after entering your address) and on your order confirmation email.

If your order meets the criteria above, you must request a refund no later than Dec 31 11:59PM via email, chat, or phone to receive the refund.

Delivery Times

Estimated delivery dates can be viewed in the cart (must set location), on the checkout page, and in order confirmation emails.

All kits are Made in U.S.A and ship from our California, Tennessee, or Maryland warehouses. All kits are Made in U.S.A and ship from our Toronto warehouse. All kits are Made in Switzerland and ship from our Amsterdam warehouse All kits are Made in Switzerland and ship from our Southampton warehouse

We do not offer expedited shipping at this time.

Shipping and Handling Fees

Shipping and handling fees can be viewed in the cart (must specify delivery address) and in checkout. Our kits are big and heavy and the shipping costs may be significant.

All orders include VAT and will not incur any additional import fees if ordering within the EU. All orders to addresses outside the EU may incur additional import fees. Any additional import fees will be collected by the carrier after your order; we do not collect the import fees. In Switzerland specifically, the import fees are normally about 25% of the order amount.

All orders include VAT and will not incur any additional import fees.

The shipping address must be a physical address (not a PO box).

Damaged or Stolen Shipments

Once we deliver your order to the carrier, we are not responsible for damage to your order or replacing your order if stolen once delivered. Please contact the carrier to file an appropriate claim.


No logo is on the shipping box; instead, the orders are shipped in a plain brown shipping box to avoid giving away the surprise.

A packing slip may be included inside the shipping box; however, the packing slip only includes a list of items in the shipping box without any prices.

Shipping to Multiple Locations

To ship an order to multiple locations, place individual orders for each location and request a partial refund to match the total price of a combined order if the following criteria are met…

  • Each order was placed within three days of the first order
  • Each order has the same billing name and address

Please contact to request your partial refund including each order number in your request.

Contacting us

If you would like to contact us concerning any matter relating to this Shipping Policy, you may do so via email at

This document was last updated on April 11th, 2022

Having Trouble?

If you are experiencing any cart/checkout issue, you can perform a clear cache and cookies with your browser or use private browsing or incognito window.

How to clear cache and cookies?
For Google Chrome/Mozilla Firefox/Microsoft Edge
(Press Ctrl + Shift + Delete)
For Safari
(Press Command + Option + E)

If you encounter any Shipment Error message, we recommend manually inputting your shipping address and avoiding the use of the saved address in your browser.

Is the shipping box big?

Yes, each kit measures 24″ x 24″ x 5″ (61cm x 61cm x 12.5cm) and weighs 16 lbs (7.3 kg).  It’s a big and heavy box to ship.

Is Shipping just the actual cost?

Yes, the Shipping amount is the actual cost to pack and ship your parcel.  There is no markup nor profit added to the Shipping cost.